Summerlands Terms and Conditions

Terms and Conditions of Use
Any agreement to purchase or contract entered into with Summerlands does not affect your consumer’s statutory rights.   Payment methods We accept payment by debit cards and major credit cards including MasterCard, Visa, Switch and Pay Pal. We also  EO&E   accept direct payment into our bank account.   Typing Errors In the event a product is listed at an incorrect price or no price due to typing error or an error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders placed at the incorrect prices whether or not the order has been confirmed. If your credit/debit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your card account in the value of the incorrect price (including delivery charges if charged).
Unsolicited Mail
We do not send unsolicited emails, we do however have a special offer and newsletter mailshot for those who wish to subscribe. This also has an instant removal feature. We do not pass customers email addresses or any other details on to third parties.   Customer Contact Information We can normally be contacted by telephone between the hours of 09:00 am and 5:00 pm, Monday to Saturday inclusive with the exception of Public Holidays. Calls are charged at BT standard rate. Summerlands Tackle 16-20 Nelson Road Westward Ho! Bideford North Devon EX39 1LF   Tel: U.K. 01237 471291 Fax: Advice and Product Enquiries and Accounts Enquiries: [email protected]
Privacy policy
Our privacy policy is supervised by the company owner Louise Laws who may be contacted by telephone, letter or email. Telephone 01237 471291 [email protected] only information on customers is that which is freely given by the customer at the time of ordering directly with Summerlands through a secure server All information is collected lawfully and in accordance with the Data Protection Act 1998 The only information collected is that needed to place, process and deliver an order to a customer, this will also require an email or contact telephone number to be supplied by the customer. Unless requested a customer will receive no follow-up email after completion of their order.
We do not store credit card details nor do we share customer details with any 3rd parties  
Complaints Procedure 
We endeavour to respond to all complaints within five working days. Any complaints should be communicated to the company offices at :- Summerlands Tackle 16-20 Nelson Road Westward Ho! Bideford North Devon EX39 1LF   Tel: U.K. 01237 479370 Fax:  Product Enquiries  [email protected] Dispatch Accounts Enquiries: [email protected] 
Cancellations Rights 
For clarification - and In line with distance selling regulations. You have the right to cancel your order within 7 working days,  the cancellation period starts the "day after"  receipt of the goods. You are not required to give a reason for the return of the goods. We refund the total value of your order within 21 days of cancellation. We require that any returned goods are sent by registered post at your expense and returned in good condition. Please ensure that returned goods are well packed. Returned goods should be sent to:
Nick Laws Summerlands Tackle 16-20 Nelson Road Westward Ho! North Devon EX39 1LF

The Last Word!
We hope you will find our service fast, efficient and friendly, you will be kept informed every step of the way through your transaction. We use the Royal Mail, Parcel force Hermes and City Link to get your new tackle to you fast, if we have your items in stock we will send them immediately. If we do not have your ordered items in stock we will notify you of the estimated delivery time, enabling you to decide whether to cancel or leave the items on order.

As a specialist tackle shop, we offer a free Tackle and Fishing advice service, available by telephone on 01237 471291 or by emailing [email protected]

"Good Fishing"